A creditor’s obligation to assess the creditworthiness of a consumer
by Ganado Advocates
23rd April 2024
by Bank of Valletta
15th June 2023
At Bank of Valletta, customer feedback is a key variable for us to be truly customer-driven. By actively listening to different customer perspectives, the Bank is gaining valuable insights that are essential in shaping the Bank’s offering and in designing valuable experiences. Over the past eighteen months, the Bank’s Voice of the Customer programme connected with thousands of customers. The Bank received feedback from over 24,000 customers in 2022, who gave valuable insights on what makes them happy with service offers and what frustrates them in their present interactions with the Bank.
To celebrate the value of customer feedback and express gratitude for the active role that customers are playing in shaping the Bank’s service, the Customer Experience team invited several customers who participated in recent research exercises to an event at the BOV Premium Banking offices. This event also served as a platform to interact with customers, fostering meaningful conversations of customer perceptions, their expectations, and their suggestions for improvement.
Customers were presented with a token of appreciation by BOV Chief Digital Officer, Theodoros Papadopoulos. Sharing his passion for exceptional customer service, he emphasised the significance of customer experience in the Bank’s core values. “Customer experience is the heart and soul of our Bank. We strive to create meaningful connections and design services that cater to our customers’ needs. Together with our customers, we will continue to build a future that is centred on excellence and customer satisfaction.”
Simon Azzopardi, Chief Wealth Management Officer, thanked customers for their trust and loyalty. “We have already acted on feedback received and improved our services in a number of areas, including the opening of 10 regional branches once a week till 1900 hours, early opening times every Friday and Saturday reserved for the elderly, refurbishment of Żabbar, Sliema, Paola, Siggiewi and Żurrieq branches, as well as cash recycling to improve ATM uptime. We are focusing on making customer satisfaction our priority and reaffirming the Bank’s unwavering dedication to improvement.”
Daniela Azzopardi, Head of CX, UX and Creative Hub said that this event was a way to foster an environment of open communication and collaboration. “We remain committed to nurturing strong customer relationships and to continuously enhancing our service offering. We apologise where we have failed to meet expectations and value customer opinions. These enable us to continuously evolve and put the customer at the centre of everything we do.”
by Ganado Advocates
23rd April 2024
by Ganado Advocates
5th April 2024
by CSB Group
5th April 2024
by Bank of Valletta
21st March 2024
by Bank of Valletta
18th March 2024
by Ganado Advocates
4th March 2024
by Ganado Advocates
23rd February 2024
by HSBC Bank Malta p.l.c.
19th February 2024
by Bank of Valletta
29th January 2024
by Bank of Valletta
17th January 2024
by CSB Group
12th January 2024
by Ganado Advocates
3rd January 2024
by Ganado Advocates
3rd January 2024
by Ganado Advocates
3rd January 2024
by Bank of Valletta
28th November 2023
by Bank of Valletta
23rd November 2023
by Bank of Valletta
3rd November 2023
by Ganado Advocates
1st November 2023
by Ganado Advocates
1st November 2023
by Ganado Advocates
1st November 2023
by Griffiths + Associates Ltd
31st October 2023
by Ganado Advocates
16th October 2023
by Bank of Valletta
29th September 2023
by Bank of Valletta
31st August 2023
by Bank of Valletta
28th August 2023
by Ganado Advocates
16th August 2023
by Ganado Advocates
16th August 2023
by Ganado Advocates
11th August 2023
by APS Bank plc
31st July 2023
by Ganado Advocates
28th June 2023
by Ganado Advocates
28th June 2023
by Ganado Advocates
28th June 2023
by Ganado Advocates
26th May 2023
by Bank of Valletta
7th May 2023
by Infocredit Group Limited
3rd May 2023
by Bank of Valletta
14th April 2023
by Ganado Advocates
10th April 2023
by CSB Group
14th March 2023
by Ganado Advocates
24th February 2023
by CSB Group
21st February 2023
by Griffiths + Associates Ltd
20th February 2023
by FinanceMalta
14th February 2023
by Bank of Valletta
31st January 2023
by CSB Group
19th January 2023
by Ganado Advocates
13th January 2023
by Ganado Advocates
13th January 2023
by Bank of Valletta
27th December 2022
by Bank of Valletta
21st November 2022
by BNF Bank plc
18th November 2022
by Bank of Valletta
3rd November 2022
by FinanceMalta
28th October 2022
by BNF Bank plc
6th October 2022
by Bank of Valletta
16th September 2022
by Bank of Valletta
2nd September 2022
by CSB Group
31st August 2022
by Bank of Valletta
11th August 2022
by BNF Bank plc
10th August 2022
by Griffiths + Associates Ltd
29th July 2022
by Griffiths + Associates Ltd
25th July 2022
by BNF Bank plc
14th July 2022
by Bank of Valletta
3rd June 2022
by Infocredit Group Limited
19th May 2022
by The Malta Institute of Accountants
13th May 2022
by Griffiths + Associates Ltd
9th May 2022
by Griffiths + Associates Ltd
3rd May 2022
by Infocredit Group Limited
28th April 2022
by Infocredit Group Limited
8th April 2022
by Infocredit Group Limited
8th April 2022
by Ganado Advocates
24th February 2022
by Bank of Valletta
16th February 2022
by BNF Bank plc
12th January 2022
by BNF Bank plc
3rd December 2021
by Western Union Business Solutions
1st November 2021
by FinanceMalta
8th July 2021
by FinanceMalta
8th July 2021
by FinanceMalta
8th July 2021
by Bank of Valletta
28th June 2021
by FinanceMalta
18th June 2021
by Bank of Valletta
1st June 2021
by Bank of Valletta
26th May 2021
by Bank of Valletta
25th May 2021
by Bank of Valletta
18th May 2021
by Bank of Valletta
17th May 2021
by Bank of Valletta
7th May 2021
by FinanceMalta
29th April 2021
by Bank of Valletta
13th April 2021
by Bank of Valletta
18th February 2021
by Western Union Business Solutions
5th February 2021
by FinanceMalta
14th January 2021
by Bank of Valletta
4th January 2021
by Bank of Valletta
21st December 2020
by Bank of Valletta
18th December 2020
by Bank of Valletta
18th December 2020
by Bank of Valletta
30th November 2020
by Bank of Valletta
29th September 2020
by Infocredit Group Limited
23rd September 2020
by Bank of Valletta
14th September 2020
by Bank of Valletta
14th September 2020
by Bank of Valletta
2nd September 2020
by Bank of Valletta
19th August 2020
by APS Bank plc
3rd August 2020
by Bank of Valletta
31st July 2020
by Bank of Valletta
31st July 2020
by Ganado Advocates
17th July 2020
by FinanceMalta
10th June 2020