A creditor’s obligation to assess the creditworthiness of a consumer
by Ganado Advocates
23rd April 2024
by Bank of Valletta
21st August 2023
MyProfile@BOV Goes Live
Bank of Valletta announced that it has launched an online portal for the updating of personal customers records, enabling customers to update their profiles at their convenience, without personally going to a BOV Branch.
Over recent months, the Bank has embarked on an extensive project to update customer records. “It is very important for us to know our customers better. This makes this exercise a necessary and essential one,” explained Simon Azzopardi, Chief Personal and Wealth Officer at Bank of Valletta. “The Bank needs to have updated customer records that correctly reflect the customer’s current profile to ensure that it meets its regulatory obligations and is in the best position to deliver the best customer experience at every touch point. This also enables us to protect customers from fraud and financial crime, whilst facilitating future interactions, making them more efficient and seamless.”
MyProfile@BOV will complement other methods currently being adopted by the Bank to update customer records. This will be particularly beneficial for individuals who value time efficiency and cannot visit a branch, waiting for in-person assistance. Upon logging into the portal, customers can conveniently review their personal information in sections and complete or update any missing details. Additionally, a user-friendly How-To Information Guide, along with a comprehensive list of frequently asked questions, will be accessible to customers. The Bank’s website also features a dedicated page that provides essential information pertaining to this service.
“The Bank’s newly introduced digital portal provides an intuitive user experience. It adeptly guides customers in identifying missing or incorrect information and provides clear instructions on the necessary documents for upload. Another important aspect of this exercise is security. Customers are provided with secure access to a legitimate BOV portal providing peace of mind and effectively thwarting potential scams,” explained Mr Azzopardi. “To this end, we are adopting a personalised approach, contacting customers individually by letter and asking them to use their BOV Internet Banking or Mobile Banking credentials to access the digital portal,” he elaborated.
“We take pride in offering customers an additional channel for interaction, in alignment with our commitment to place customers at the heart of our operations. Through this novel digital portal, which was tested extensively with customers prior to its introduction, we are offering a technological solution that not only heightens efficiency but also upholds robust security standards, thereby enriching our customers’ overall experience,” concluded Mr Azzopardi.
Any queries regarding MyProfile@BOV or the updating of records can be addressed to the Bank by contacting its Customer Service Centre on 2131 2020.
by Ganado Advocates
23rd April 2024
by Ganado Advocates
5th April 2024
by CSB Group
5th April 2024
by Bank of Valletta
21st March 2024
by Bank of Valletta
18th March 2024
by Ganado Advocates
4th March 2024
by Ganado Advocates
23rd February 2024
by HSBC Bank Malta p.l.c.
19th February 2024
by Bank of Valletta
29th January 2024
by Bank of Valletta
17th January 2024
by CSB Group
12th January 2024
by Ganado Advocates
3rd January 2024
by Ganado Advocates
3rd January 2024
by Ganado Advocates
3rd January 2024
by Bank of Valletta
28th November 2023
by Bank of Valletta
23rd November 2023
by Bank of Valletta
3rd November 2023
by Ganado Advocates
1st November 2023
by Ganado Advocates
1st November 2023
by Ganado Advocates
1st November 2023
by Griffiths + Associates Ltd
31st October 2023
by Ganado Advocates
16th October 2023
by Bank of Valletta
29th September 2023
by Bank of Valletta
31st August 2023
by Bank of Valletta
28th August 2023
by Ganado Advocates
16th August 2023
by Ganado Advocates
16th August 2023
by Ganado Advocates
11th August 2023
by APS Bank plc
31st July 2023
by Ganado Advocates
28th June 2023
by Ganado Advocates
28th June 2023
by Ganado Advocates
28th June 2023
by Ganado Advocates
26th May 2023
by Bank of Valletta
7th May 2023
by Infocredit Group Limited
3rd May 2023
by Bank of Valletta
14th April 2023
by Ganado Advocates
10th April 2023
by CSB Group
14th March 2023
by Ganado Advocates
24th February 2023
by CSB Group
21st February 2023
by Griffiths + Associates Ltd
20th February 2023
by FinanceMalta
14th February 2023
by Bank of Valletta
31st January 2023
by CSB Group
19th January 2023
by Ganado Advocates
13th January 2023
by Ganado Advocates
13th January 2023
by Bank of Valletta
27th December 2022
by Bank of Valletta
21st November 2022
by BNF Bank plc
18th November 2022
by Bank of Valletta
3rd November 2022
by FinanceMalta
28th October 2022
by BNF Bank plc
6th October 2022
by Bank of Valletta
16th September 2022
by Bank of Valletta
2nd September 2022
by CSB Group
31st August 2022
by Bank of Valletta
11th August 2022
by BNF Bank plc
10th August 2022
by Griffiths + Associates Ltd
29th July 2022
by Griffiths + Associates Ltd
25th July 2022
by BNF Bank plc
14th July 2022
by Bank of Valletta
3rd June 2022
by Infocredit Group Limited
19th May 2022
by The Malta Institute of Accountants
13th May 2022
by Griffiths + Associates Ltd
9th May 2022
by Griffiths + Associates Ltd
3rd May 2022
by Infocredit Group Limited
28th April 2022
by Infocredit Group Limited
8th April 2022
by Infocredit Group Limited
8th April 2022
by Ganado Advocates
24th February 2022
by Bank of Valletta
16th February 2022
by BNF Bank plc
12th January 2022
by BNF Bank plc
3rd December 2021
by Western Union Business Solutions
1st November 2021
by FinanceMalta
8th July 2021
by FinanceMalta
8th July 2021
by FinanceMalta
8th July 2021
by Bank of Valletta
28th June 2021
by FinanceMalta
18th June 2021
by Bank of Valletta
1st June 2021
by Bank of Valletta
26th May 2021
by Bank of Valletta
25th May 2021
by Bank of Valletta
18th May 2021
by Bank of Valletta
17th May 2021
by Bank of Valletta
7th May 2021
by FinanceMalta
29th April 2021
by Bank of Valletta
13th April 2021
by Bank of Valletta
18th February 2021
by Western Union Business Solutions
5th February 2021
by FinanceMalta
14th January 2021
by Bank of Valletta
4th January 2021
by Bank of Valletta
21st December 2020
by Bank of Valletta
18th December 2020
by Bank of Valletta
18th December 2020
by Bank of Valletta
30th November 2020
by Bank of Valletta
29th September 2020
by Infocredit Group Limited
23rd September 2020
by Bank of Valletta
14th September 2020
by Bank of Valletta
14th September 2020
by Bank of Valletta
2nd September 2020
by Bank of Valletta
19th August 2020
by APS Bank plc
3rd August 2020
by Bank of Valletta
31st July 2020
by Bank of Valletta
31st July 2020
by Ganado Advocates
17th July 2020
by FinanceMalta
10th June 2020