scroll to explore

Bank of Valletta announces further COVID-19 measures

Credit & Financial Institutions

Bank of Valletta announces further COVID-19 measures

by Bank of Valletta

17th March 2021

Following the introduction of additional measures by the Government in light of developments related to COVID-19, particularly the increase in positive cases and the closure of schools and child care centres, Bank of Valletta will be introducing additional measures to safeguard its customers and employees and to ensure the continuity of providing essential banking services.

The measures will come into effect as from Tuesday 16 March 2021 and will remain in force until further notice. These measures relate to:

Revised branch service offering
Changes in cashier service hours – 9.00 am to 11.00 am
BOV Branches will continue offering essential services
Other Units operating behind closed doors but still offering services to customers
ATMs will continue to be serviced and replenished.
Customers are once again being encouraged to make use of the Bank’s extensive range of digital channels for their banking needs.

Branches

The Bank understands the crucial role it plays within the local economy in these delicate circumstances and is very conscious of its responsibility towards the community. For this reason, Bank of Valletta will continue to offer its services from 38 branches and agencies across Malta and Gozo.

However, the Bank is limiting the range of services provided from certain branches after having considered the increase in the number of quarantined staff; its working parents who require to stay at home to take care of their young children and also the strong need to reduce non-essential contact to limit as much as possible the further spread of the contagion.

The Bank will continue to provide cash teller services through 32 of its branches between 9 am to 11 am. Cash teller services will not be available at Luqa, Marsaxlokk, Msida, Mqabba, Santa Venera and Sliema Branches. The Bank’s branches at St Julians and Mellieħa and its Xewkija Agency in Gozo will be temporarily closed until further notice.

The withdrawal of cash from branch cash tellers is being discouraged and will only be allowed for amounts from €700 upwards. Customers are requested to use the Bank’s extensive network of ATMs to withdraw cash. Customers who do not have a bank card and have less than €700 in their account will still be able to withdraw funds from branch tellers. Customers who do not have a bank card are being urged once again to apply for their free BOV Cashlink Card.

Non-cash services will be offered solely by appointment. Customers requiring such services including investments, homeloans, personal loans, rescheduling of loan repayments and application for new services are kindly being asked to request an appointment through https://www.bov.com/Assistants/set-an-appointment or by sending an email to info@bov.com or calling on 2131 2020. Customers are kindly asked to keep strictly to their appointment times.

The number of customers inside branches will be restricted. Customers not being attended to will need to wait outside the Branch. Staff from other branches or units will not be allowed to serve in other branches and units so as to retain the same bubble. Regretfully this may result in a slower service in certain branches.

The Bank will continue to service and replenish its ATMs across Malta and Gozo in the normal manner.

Other Customer Outlets

Until further notice, the Bank’s Business Centres, Corporate Centre, Investment Centres, Wealth Management and International Corporate Centre will provide customers with services through telephone, email and video-conferencing. Customers requiring services from these Centres are kindly asked to contact their Relationship Managers and Financial Advisors via email or telephone. Details can be found on https://www.bov.com/content/assist.

The number of parties physically present during a contract at the Bank’s Legal Office, inclusive of the publishing notary, will be limited to four. Customers whose physical presence is required for deed publication, and within the above mentioned number limit, will be allowed entry to Legal Office when their contract is up for publication.

Stay Safe

Customers are once again being encouraged to refrain from visiting branches unnecessarily and instead use the Bank’s extensive network of ATMs across Malta and Gozo for cash withdrawals and deposits and to use their BOV Debit and Credit Cards, BOV Pay or BOV Mobile to Mobile to pay for goods and services. In addition, the BOV Internet and Mobile Banking may be used for payments and other general banking requirements.

The Bank will continue to take all the necessary measures in the best interest and safety of its customers and staff and reminds customers visiting Bank’s premises to follow the necessary precautions such as safe social distancing, proper wearing of masks and sanitising.

Bank of Valletta understands that these measures may cause a degree of inconvenience to some of its customers and apologises for any delays in service delivery. However, in view of the seriousness of the current situation, the Bank strongly believes that these measures are necessary for the well-being of the whole community.

Further BOV information and updates on COVID-19 can be found on https://bov.com/content/covid-19-bov-updates

Issued by Bank of Valletta p.l.c., 58, Triq San Zakkarija, Il-Belt Valletta VLT 1130. Bank of Valletta p.l.c. is a public limited company regulated by the MFSA and is licensed to carry out the business of banking in terms of the Banking Act (Cap. 371 of the Laws of Malta).

Credit & Financial Institutions

Bank of Valletta announces further COVID-19 measures

'Credit & Financial Institutions' Related News Articles

A creditor’s obligation to assess the creditworthiness of a consumer

BOV TALKS ARTIFICIAL INTELLIGENCE IN THE BANKING WORLD

The MFSA consults on a draft Conduct of Business Rulebook for Banks

MFSA Shifts to Outcomes-Based Supervision in 2024

AIFMD II – A step closer to entry into force

The European Union Global Minimum Level of Taxation for Multinational Enterprise Groups and Large-Scale Domestic Groups Regulations 2024

BOV EXPERTS DISCUSS ECONOMY AND INVESTMENT BASICS WITH RETAIL CLIENTS

Bank of Valletta has supported this year’s opera by Gioachino Rossini – ‘Armida’

EU AML-CTF Package taking shape: Compromise text for AMLR and 6AMLD published

Changing the terms of a credit agreement and forbearance policies and measures: new obligations on lenders in consumer and residential property credit agreements

BOV launches revamped cutting-edge website

The HSBC Malta Foundation supports Three-Year UM Research Project through RIDT

Bank Of Valletta extends Partnership Agreement with Heritage Malta

BOV RETROSPECTIVE EXHIBITION FEATURING WORKS BY NOEL GALEA BASON OFFICIALLY INAUGURATED

Goal-line Defenders: Scoring Victory Against Financial Crime with the Three Lines of AML/CFT Defence

Agreement reached on the establishment of the Anti-Money Laundering Authority (“AMLA”)

FIAU Thematic Review on Company Service Providers when providing Company Formation Services

Directive 93/13/EEC and mandatory statutory or regulatory provisions in consumer contracts

2023 SEES 151 BOV EMPLOYEES GRADUATING

BOV SELLS PORTFOLIO OF NON-PERFORMING LOANS

MALTA Nomad Residence Permit, New Tax Rules.

BOV Boosting Employee Retention through Occupational Pension Schemes

Keeping Tabs on Market Perception and Knowledge about Investments

BOV Announces Profit Before Tax of €163.5 million as at September 2023

Proposed amendments to the Exclusive Economic Zone Act and ancillary laws

MFSA Circular regarding various amendments to the Investment Services Rulebooks

MiCA Update: Consultation Process on the Proposed Updates to Chapter 3 of the VFA Rulebook

Continuing to disclose the topic EU funding for Startups ¦ Startup Definition

BOV keeps up momentum in educating customers about scams

Auditing iGaming Entities

Malta: a state-of-the-art regulatory framework for cryptocurrencies

ESMA issues Second Consultation Package under MiCA

Standard and Poor’s (S&P) upgrades Bank of Valletta’s rating to stable

BOV Asset Management Seminar Discusses Best Practices in Investments

BANK OF VALLETTA ACQUIRES NEW FUNDING TO RELAUNCH THE BOV SME INVEST PACKAGE

BOV Introduces New Digital Portal to Update Customer Records

EU Court’s Landmark Ruling: Restricting Financial Ties to Combat Money Laundering and Terrorism Financing

ESMA and EBA issue Inaugural Consultation Packages under MICA

ESMA issues public statement in relation to sustainability disclosures in prospectuses

FIAU publishes its AML / CFT Supervisory Plan for 2023 – 2024

Reforming Digital Payments – Introducing the new Payment Services proposals

APS Bank delivers best-ever half-yearly results, to pay interim dividend

New Digital Experience For BNF Bank Customers

Proposals for an improved European Banking Union framework – Part II

Proposals for an improved European Banking Union framework – Part I

Opposing trade mark registrations in the realm of financial institutions

Over 24,000 customers respond to BOV’s call for feedback

BOV puts Mobility in the Spotlight on World Bicycle Day

BOV Goes Green for Mental Health

BOV Volunteers at GSSE 2023

The new notified PIFs framework: MFSA publishes consultation document on regulatory changes

MiCA obtains green light from European Council

ESMA postpones annual IFRS amendment of ESEF to 2024

BOV Launches Investor Education Sessions

MiCA – Landmark crypto regulation approved by EU Parliament

BOV ISSUES WARNING ON SCAM CALLS

BOV Asset Management Limited launches the Global Multi-Asset Thematic 60 Fund managed by Fidelity International

MALTA COUNTRY ANALYSIS REPORT

INFOCREDIT GROUP AMONG THE SPONSORS OF MALTA FINANCIAL CRIME COMPLIANCE CONFERENCE 2023

Business Decisions that undermine the Compliance Culture – Part 5

BOV Offers MAPFRE MSV Life Capital Guaranteed Product

Business Decisions that undermine the Compliance Culture – Part 4

Becoming a Data Driven Organisation

Business Decisions that undermine the Compliance Culture – Part 3

BANK OF VALLETTA PROMOTES HEALTHY LIFESTYLES AND ROTA INITIATIVE

Business Decisions that undermine the Compliance Culture – Part 2

ELTIF 2.0 published in the Official Journal of the European Union

The INSIGHT Interview: David Power, CEO of BNF Bank

Sustainable Finance and the Impact on the Financial Services Sector in Malta

Bank of Valletta commemorates International Women’s Day

EU’s Green Taxation: Tackling Climate Change through Tax

The classification of cryptoassets under the new Markets in Crypto-Assets Regulation

Business Decisions that undermine the Compliance Culture – The MLRO Reporting Lines

Welcome to “Enterprise Innovation” ¦ 23 February 2023 at Salini Resort Hotel

Brussels forecasts 3.1% economic growth for Malta, second-highest in EU

BOV Managers Discuss Customer-Driven Strategies

More ATMs For BNF Bank Customers