Industry Update /
Bank of Valletta

BOV Marsaxlokk Agency back in service

March 4, 2021

Bank of Valletta will reopen its Marsaxlokk Agency as from Wednesday 3rd March, following its temporary closure brought about by the COVID-19 pandemic.The BOV Marsaxlokk Agency will be offering non-teller services such as home loans, personal loans, investments, cards and internet banking applications and other banking services requiring discussion with the Bank’s specialised staff. Customers who require cash services are encouraged to use the Bank’s convenient digital channels such as ATMs, BOV Cards, BOV Internet and Mobile Banking, while those requiring non-cashier services are kindly asked to set up an appointment.“From the very beginning of the pandemic, Bank of Valletta worked hard to keep its branches and operations functioning at pre-pandemic levels, albeit at times, this is not always possible as we are constantly constrained to operate branches with a minimum level of staff due to quarantine requirements,” stated Kenneth Farrugia, BOV’s Chief Retail Banking Officer.Bank of Valletta is currently operating 40 branches and agencies across Malta and Gozo, making it the largest network accessible to customers. “Despite the continuous staff constraints and challenges that we have been facing throughout the pandemic, the Bank continues to retain its branches open to support and service its customers and local communities in the best possible way. We encourage our customers to utilise the Bank’s internet and mobile banking digital channels in these challenging times,” continued Farrugia.“Our maxim is simple – once people use alternative channels, they understand the benefits of 24/7 and mobile banking and in the majority of cases they never revert back to traditional payment and banking methods. The ease of access to banking services through these channels is undoubtedly highly convenient when compared with the inconvenience of over-the-counter transactions which are costlier for the client to execute. Our branch employees are of course always available to provide information on the way these digital channels may be utilised including how cards may be used at ATMs or to pay for goods and services at the various merchants in Malta and Gozo.”Prior to visiting a BOV Branch, customers are encouraged to check whether their Branch has been impacted by COVID-19 on by Bank of Valletta p.l.c., 58, Triq San Żakkarija, il-Belt Valletta VLT 1130. Bank of Valletta p.l.c. is a public limited company regulated by the MFSA, licensed to carry out the business of banking and investment services in terms of the Banking and Investment Services Acts (Cap.370, 371 of the Laws of Malta).