BACKGROUND INFORMATIONWhen we provide services, then our employees’ efficiency, proficiency and attitude are some of our main assets. So, as managers and leaders, we need to invest in our employees’ skills and wellbeing.The old adage “Give a man a fish and he will eat for a day; teach a man to fish and he will eat for life” holds true in this context too. You might need to spend a little more time to coach your reports in order to fully leverage their strengths but when you do, you save a lot of time in the long run. As a manager and leader it is your responsibility to create a work environment that is conducive to growth. Coaching skills are an important tool to have in your tool belt for this process.OBJECTIVES OF THE SESSIONYou are a suitable candidate if you would like to:• learn to listen with the intent of understanding• ask the right questions to help team members find their own solution• empower your reports to grow and develop• create new leaders rather than followers through your leadership• engage your team members more fullyTOPICS OF THE AGENDA• More engaged employees• Increased confidence and trust-building skills• Smoother workflow• Improved rapport with reportsCONTENTDuring this highly interactive workshop, you will learn some very useful coaching skills for managers & leaders and how to use them in your work life.• Listening fully rather than just waiting your turn to speak• Asking empowering questions• Encouraging reports to find their own solutions• Allowing learning to happen from mistakes• Creating a culture of trust